Computer Support Services
MacSelpore offers a wide variety of professional computer support services. We understand how important computers are to your business. We also know that prompt solutions are needed when issues crop up.
With MacSelpore you can be sure you’re getting the best computer support specialists. With 20 years in the field, we’re confident that we can help you manage and solve all your computer issues.
Here are some of our most common support services:
- Wired and Wireless Networks
- File and Printer Sharing
- Support for all Windows Networking
- Outdoor Networking
- Firewall Configurations
- Print Networking
Data Backup Support
- Automated Backups
- Disaster Recovery Solutions
- Network Data Backup Solutions
- Online Data Sharing Solutions
- Print and Scanner Installations
- Wired and Wireless Print Networking
- Print Troubleshooting
- Printer Repairs (Canon)
What Do We Mean By Computer Support?
Computer Support is a general term that is used in the computer and IT industry. It refers to computers, network and print devices. This involves the following four processes. These are Diagnosis, Troubleshooting, Maintenance and Repairs.
Our support is provided by a Computer Support Specialist. The services provided include software, hardware and networking related issues. Local computer support is when support specialists are at the customers’ premises. Remote support refers to specialists operating from their own offices.
1. Diagnosing The Issue
The first thing computer support specialists do is to try to find the issue with the device. There are many reasons why a device may not be operating normally. These could range from the power supplies to hard drives or even the software.
2. Troubleshooting the Issue
Once the diagnosis is complete, the support specialist begins to troubleshoot the issue. The troubleshooting stage deals with the cause of the problem and trying to fix the issue. The repair can be done to either the software or the hardware. This will depend on the cause.
3. Routine Maintenance
Routine or computer maintenance is when the computer support specialist cleans the hardware components. It also involves scanning and repairing the operating system and removing infections. Infections include malware and viruses but may also refer to spyware.
4. Computer Repairs
When troubleshooting the devices, support specialists may discover that more repairs are needed. In some cases the device or computer needs to be taken to the support specialist’s workshop. Other times the repairs can be done onsite at the client.
Does Your Business Need Computer Support?
Here’s How You Can Tell.
If you’re looking to grow your business, you don’t want to overlook your computer network. Your computers serve almost every area of your business.
You have computers in the accounts department, sales and marketing departments.
Computers serve your CEO, your managers and your staff. You can have servers running critical databases.
Imagine if something happens to a computer, what effect will it have on your business?
If an accounts computer gets affected, you could lose crucial accounting data. If a sales computer crashes, how will you handle incoming sales?
Will your customers go to your competitors if they haven’t heard back from you?
Having computer support specialists handling these issues for you may help you overcome many of these issues.
Here are some of the ways you can tell if your business needs computer support services.
1. Are You having Constant Computer Issues?
If your business is facing constant computer issues this could be the first sign that you need help. Computer issues have a direct impact on your business productivity.
Processing that would ordinarily take two to three minutes may start to take as long as 10 or 15 minutes.
Not only does this affect your ability to perform, but it also affects your staff as well. These issues cause time and stressful delays.
Support Specialists are able to diagnose the cause, repair the issue and restore the performance of the computer.
Regular maintenance will largely prevent these issues from occurring in the first place.
2. Slow and Outdated Computer
There are several reasons why a computer will begin to slow down. The main two reasons are System Updates and Software Updates.
Microsoft are constantly updating their operating systems. These updates are important as they patch up parts of the operating system as well as the security on the pc.
There are also software installations and updates. Just as important as the Operating System, the software on your computer also needs to be updated.
This adds functionality to the software, as well as new features. But most importantly updates take care of security flaws in the software itself.
The reason why this takes a toll on your computer is that all these updates take up more space and resources on the computer.
So as time goes on you need a faster processor and more ram in order for the computer to maintain it’s speed.
The other main issue is whether Microsoft are still supporting the version of Windows you’re running on your computer.
For instance, Microsoft are no longer supporting windows 7 as from January 2020. This means that these computers will soon become a major security risk for your business.
3. Data Loss
If you’re experiencing frequent data loss, then this is a sure sign that your business needs computer support assistance.
There are two ways to safeguard your data. You can have an onsite data backup device or you can make use of cloud storage.
Both these options allow you to store your data somewhere other than only on the computer.
Data loss can set your business back, and in some circumstances create a loss of trust in your business. Perhaps even legal issues may come up as a result.
As a business, whichever way you look at it, protecting your data is a crucial part of your day to day running.
You also need to consider protecting the data you have on every computer running in your business.
Without a strong security strategy, you data could be hacked and even leaked to your competitors.
4. Staff Lacking Technical Knowledge
Sometimes a member of your staff may have some technical ability in supporting computers.
However, when faced with more advanced issues, they may do more damage than good.
In these cases, it may be better for you to hire support specialists that can handle these services.
This way you can continue to take advantage of your member of staff, but hire a professional when the need arises.
Also remember that your staff may move on at any time which would leave you in a vulnerable position.
But, having the professional on standby to cover these critical times may also come in handy. Also keep in mind that you’re only paying for the time you use them.
5. Growing Your Business
As your business grows, you’ll need more advanced computer support to handle your needs.
Having a computer consultant at hand can help you make the right decisions the first time.
Also the consultant can help with preparation and implementation of the new technology.
Let’s face it, growing your business is never going to be easy. Handling all the advanced technology and new equipment at each stage will require expertise and knowledge.
The alternative would be poor implementation and endless issues that could otherwise be avoided.
Computer Support Emergencies
How many of the above issues are you facing in your business?
Whatever your issues, where you are losing data or experiencing computer down time, we can help.
If your concern is growing your business and you need a computer strategy, again we can help.
With MacSelpore as an extension of your team, you can be sure that all your computer support issues will be dealt with promptly.
So you can focus on Growing your business and not worry about support issues that may create hurdles along your way.
Support and troubleshooting network issues, whether it is wired or wireless networks…both indoors and outdoors
Support and troubleshooting all issues related to Laptops, desktops and Servers. Both Hardware and Software
Support and troubleshooting printer issues
Sales of Asus laptops, Desktops and Servers
Sales of Canon Printers, Toners and cartridges
Sales of Network related products, like switches, routers and Switch/Server Cabinets
Sales and installations of Network Backup devices
Also aftermarket parts like RAM, Hard Drives, Power Supplies and the likes